Effective Date: 02/01/2022
At mansnotdrunk.com, we strive to provide you with the best possible experience when shopping on our e-commerce website. We understand that there may be instances when you need to return a product. This Return Policy outlines our guidelines for returns, exchanges, and refunds. By making a purchase from our website, you agree to the terms and conditions set forth in this policy.
1.1 Condition of the Product:
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received. It should be free from any damage or signs of tampering.
1.2 Timeframe for Returns:
You must initiate a return within 12 hours from the time of delivery. After this period, we will not accept returns unless specifically stated otherwise for certain products.
2.1 Contacting Customer Support:
If you wish to return a product, please contact our customer support team within the specified timeframe. You can reach us at firstname.lastname@example.org. Provide us with your order details and the reason for the return.
2.2 Return Authorization:
Our customer support team will provide you with instructions on how to proceed with the return. Please ensure that the product is in the same condition it was delivered in.
2.3 Return Shipping:
You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We are not responsible for any lost or damaged items during the return shipping process.
3.1 Refund or Store Credit:
Upon receiving the returned product and verifying its condition, we will process your refund or issue a store credit, as per your preference. The refund will be issued to the original payment method used for the purchase unless otherwise requested.
3.2 Deductions and Restocking Fees:
In certain cases, a restocking fee may apply for returns. Any applicable deductions or fees will be communicated to you during the return process.
Please note that certain products, may not be eligible for return. Check the product description for eligibility. Additionally, for legal reasons, we cannot accept returns on products once the packaging has been opened.
Damaged or Defective Products
4.1 Reporting Damaged or Defective Products:
If you receive a damaged or defective product, please notify the deliverer or contact our customer support team immediately. Provide us with details and photographic evidence of the damage or defect or show it to the deliverer, and we will assist you in resolving the issue.
4.2 Replacement or Refund:
For damaged or defective products, we will arrange for a replacement, exchange, or refund, depending on the nature of the issue and product availability.
If you have any questions, concerns, or inquiries regarding our Return Policy or need assistance with a return, please contact us using the following information:
East African Road, Kyambogo
Our dedicated customer support team will be happy to assist you.
Please note that this Return Policy is subject to change without prior notice. The most recent version of the policy will be posted on our website.
Thank you for choosing mansnotdrunk.com. We appreciate your business and aim to ensure your satisfaction with every purchase.